FAQ's

Where do you ship?

Currently, we only ship to the United States.

Can you deliver locally and what cities do you deliver to?

Yes, we deliver locally to Pleasanton, Dublin and Livermore

Is shipping included in the price of the box?

Yes.

How long does it take to process my order?

Generally it takes 1-4 business days. If your item includes a handcrafted item that we need to make to order, it may take up to 4 days. Generally, however our gifts ship, on average within 2 business days.

Do the gifts come with a card?

The handwritten note is optional, you can write your message on the product page as an option before adding to your cart. 

Can I return my gift or purchase? 

No, however please contact us if you are unhappy with your gift at hello@curatedmass.com

What if USPS shows they delivered the package but I or the receipient never received it? We include insurance for all of our packages for $50 or less but unfortunately this only covers damaged or incomplete packages. USPS or Curated Mass do not take responsibility for stolen packages once delivered to your designated shipping address.

 

 

 

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