FAQ's

Where do you ship?

Currently, we only ship to the United States.

Can you deliver locally and what cities do you deliver to?

Yes, we deliver locally to Pleasanton, Dublin and Livermore

Is shipping included in the price of the box?

No. Standard shipping within the United states is via USPS. Gifts are processed in 1-2 days and shipped Priority Mail.

Do the gifts come with a card?

The handwritten note is optional, you can write your message on the product page as an option before adding to your cart. 

Can I return my gift or purchase? 

If an item was damaged in transit, we are more than happy to replace your item that was damaged. We don't offer refunds, but will work with you to try and replace your gift if it was damanged. Please email hello@curatedmass.com  with questions.

What if USPS shows they delivered the package but I or the receipient never received it? We include insurance for all of our packages for $50 or less but unfortunately this only covers damaged or incomplete packages. USPS or Curated Mass do not take responsibility for stolen packages once delivered to your designated shipping address.

 

 

 

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